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Change Management Advisor

Location: 

New Haven, CT, US, 06510

Category:  Business Support

Overview

An integral member of an enterprise business improvement group, this role involves executing enterprise-wide change management activities across transformational programs including the implementation of large-scale technology and operational platforms. Partners with internal customers to plan and execute necessary changes to operating models that support modernization efforts. Participates in the definition, creation and implementation of organizational change management (OCM) framework and activities.

Core Responsibilities

  • Participate in and execute an enterprise-wide, large scale modernization program focused on developing and participating all change management activities. Understand organizational requirements to transition to future state and implement change program to enable adoption of technology to support business capabilities.
  • Support the assessment, development, and implementation of the following OCM activities: governance, stakeholder analysis, change readiness / impact assessments, communications and engagement plan, culture and behavior changes, change champion network, training plans, knowledge sharing capabilities, and operating model changes.
  • Outline how organization structure, people development, jobs, teams, and roles need to change to enable future state business processes.
  • Build relationships across the organization to lead and support change management network of champions to enable consistent delivery of OCM.
  • Monitor and report OCM progress including risks and issues and developing mitigation plans.
  • Support overall transformation program including business capability modeling, process redesign, business data requirements, cost-benefit analysis, tracking and reporting, and program management.

Skills Qualifications

Required:
  • Knowledge of change management and organizational development
  • Ability to mobilize resources to execute and identify and remove obstacles to change
  • Ability to think strategically and critically
  • Strong verbal and written communication skills and be able to work in a team-oriented environment
  • Functions with a high degree of independence – can identify, analyze and evaluate needs and problem solve
  • Ability to build relationships at all levels across the organization
  • Ability to accept change easily and acts as a change agent
  • AWD, CRM platforms, ERP platforms, Data Tools
  • Experience with Business Process Modeling, Data Visualization Tools, RPA Tools Preferred:
  • Knowledge and experience in the life insurance industry preferred
  • Experience in consulting and program / project management preferred

Education

Required:
  • Bachelor's Degree in Business or IT
  • 3+ years as a client-facing consultant or in an internal consulting group within an insurer; 5+ years of total experience Preferred:
  • program management certification preferred

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.


Nearest Major Market: New Haven
Nearest Secondary Market: Hartford