Compliance Analyst


New Haven, CT, US, 06510

Category:  Finance, Data & Analytics

Feel Good About Doing Good

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.


While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East.  We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.


Share Your Talent. Live Your Purpose.

We are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours!


Acts as a key resource in investigating and responding to complaints from members, policyholders and Insurance Departments.

Core Responsibilities

  • Receives, investigates, analyzes and evaluates consumer complaints and assists supervisor and Chief Compliance Officer in determining their validity.  Log’s complaints into Case Management system, assigns to appropriate party and ensures they are completed in a timely manner.
  • Ensures complaints received from consumers and/or state departments of insurance are handled in accordance with the NAIC Model Regulations, and that appropriate remediation and corrective action is taken.
  • Assists in investigations related to financial crime, sales practices and other regulatory risks; conducts additional research on unique or unidentified exposures and prepares investigative reports.
  • Answers routine calls from agents and insureds; refers questions to proper department and/or field force.
  • Follows up with appropriate parties to obtain information necessary to address or resolve open complaint cases from the field.


Skills Qualifications


  • Sound practical judgment
  • Outstanding oral and written communications skills
  • Knowledge and understanding of the insurance and fraternal operations of the Knights of Columbus generally, and policy holder services, claims and sales specifically
  • In-depth knowledge of all KofC insurance products, insurance master record, Ratebooks cash values, dividends and KofC insurance programs and procedures
  • Knowledge of KofC bylaws, policies and practices related to insurance and Department activities
  • Strong analytical and organizational skills and the ability to grow effective working relationships at all organizational levels
  • Microsoft Word, Lexis, Excel spreadsheets, and databases utilized by Compliance Department
  • Proficient in the evaluation and use of information technology systems
  • Ingenium, Life70, AWD



  • BS or BA degree 
  • 3-5 years of experience in insurance and/or compliance or equivalent combination of training and experience


  • Insurance designations (e.g., FLMI, CLU, ACS) a plus


The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs.  The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location.  At the Knights of Columbus, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $69,600-115,000.

Authorization to work in the United States is required.

This position is not eligible for visa sponsorship.

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.

KofC Cares

Our mission is focused on family and faith, and we support our employees in seeking a balanced life.


Employee benefits include:


Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.


Professional Development: Certifications, designation, and tuition reimbursement.


Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.


Health and Wellness:


  • Short-term disability and term life insurance fully paid for by the company;
  • Up to 12 weeks of childbirth leave under STD policy.
  • One week of fully paid parental leave for all new parents, including adoptive and foster parents.
  • A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
  • Long-term disability insurance;
  • Dental insurance;
  • Vision insurance;
  • Health club membership reimbursement;
  • Employee Assistance Program


Nearest Major Market: New Haven
Nearest Secondary Market: Hartford