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Senior Business Improvement Advisor


New Haven, CT, US, 06510

Category:  Operations Support

Feel Good About Doing Good

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.


While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East.  We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.


Share Your Talent. Live Your Purpose.

We are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours!


Leads, consults, and facilitates in-house workflow and automation projects, and provides cross functional support and coordination of workflow and automation initiatives and their dependencies. Provides the strategy, definition, development, delivery, and support required to establish new and improve existing business processes.  Aligns functional needs to available tools and solutions with the goal of providing a better product in less time and at less expense.  Ensures consistent, repeatable, and reliable business processes are captured, documented, measured, executed, and improved. Evaluates, recommends, and drives initiatives that promote the Knights of Columbus as a high-performing organization.

Core Responsibilities

•    Undertakes and leads process improvement and change management activities and supports EBIS to promote positive process centric change which helps the organization think differently and work smarter.
•    Establishes business assessments of both current and future state of processes to determine how they interact with workflow. Educate business users on the best and most efficient use of available tools to ensure the designed solution is the most appropriate one.            
•    Collects and extracts data, designs processes, associated forms, business rules and workflows and automations, dashboards and reports based on business requirements that maximize efficiency, maintain high levels of customer experience, and comply with regulatory and audit requirements.    
•    Anticipates and plans for process integration opportunities that support business objectives.
•    Utilizes tools and techniques along with current industry standards and best practices for identifying and validating business opportunities.                        
•    Tests, approves and migrates flows, changes and continuous improvements from the non-PROD environments into the PROD environment.            
•    Provides ongoing support for process releases, maintenance, upgrades and continuous improvement               
•    Supports AWD user maintenance for roles, responsibilities, workflows, permissions and security of information and documentation of modifications to process workflows.    
•    Acts as liaison and coordinates workflow activities between business, IT and external vendors.    


Skills Qualifications

•    Knowledge of process design and workflow development
•    Demonstrates leadership qualities and has ability to envision and translate that vision into reality thus developing win-win valued solutions 
•    Excellent oral, written and interpersonal skills 
•    Excellent presentation, facilitation, negotiation skills and initiative
•    Experienced with Lean Six Sigma methodology
•    Ability to effectively prioritize and execute tasks in a fast-paced and collaborative environment to meet deadlines
•    Solid knowledge of Microsoft products, Share-point and policy administration systems is a plus
•    Capable to work both independently or in a team environment and show strong initiative and self-taught skills
•    Experience with Life 70, Ingenium, AWD, automation tools preferred 
•    Exposure to webservice applications, productivity software, system interfaces, query tools, and basic architecture of a hosted system preferred


•    BS or BA in Business Administration or related field
•    2 years industry experience in insurance and/or process improvement
•    Proven experience with project management

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.

KofC Cares

Our mission is focused on family and faith, and we support our employees in seeking a balanced life.


Employee benefits include:


Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.


Professional Development: Certifications, designation, and tuition reimbursement.


Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.


Health and Wellness:


  • Short-term disability and term life insurance fully paid for by the company;
  • Up to 12 weeks of childbirth leave under STD policy.
  • One week of fully paid parental leave for all new parents, including adoptive and foster parents.
  • A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
  • Long-term disability insurance;
  • Dental insurance;
  • Vision insurance;
  • Health club membership reimbursement;
  • Employee Assistance Program


Nearest Major Market: New Haven
Nearest Secondary Market: Hartford