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Solutions Architect - Digital Customer Delivery

Location: 

New Haven, CT, US, 06511

Category:  Information Technology

Feel Good About Doing Good

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.

 

While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East.  We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.

 

Share Your Talent. Live Your Purpose.

We are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours!

Overview

The Digital Customer Delivery Solutions Architect is responsible for designing business solutions and capabilities in alignment with the enterprise architecture developed by the Chief Architect for the organization's external facing presence, Marketing, Sales and Distribution, Customer Service, Online Membership, and Charity services. The Solution Architect will be responsible for leading the solution design and implementation for complex systems, platforms and would interact with key business stakeholders, design teams, development and QA teams on a variety of projects in a highly collaborative, fast-paced environment. The ideal candidate will have strong business and technology acumen and can translate business vision and strategy into effective technology change by creating, communicating and improving the key requirements, principles and models that describe the enterprises future state and enable its evolution. This role also requires collaboration with cross functional teams within the Enterprise Solutions Delivery department, ensuring that outcomes comply with the Enterprise Architectural vision, quality, and security standards. The Solutions Architect is a member of a cross functional team that collaborates with business customers to define the capabilities and solutions. The Solutions Architect will define how those capabilities will be built and will support timely delivery of those capabilities and solutions including participating in planning and requirements definition in collaboration with business owners and product managers to ensure that the time and effort of the Solutions Delivery teams is producing the greatest value and is in alignment with the overall strategy.

Core Responsibilities

Skills Qualifications

Required:
  • Expertise with a broad base of digital web and mobile products, cloud technologies, platforms, patterns, frameworks, and methodologies
  • Experience with single sign-on systems, role-based access management systems, and PII data security best practices
  • Expertise with typical multi-tier architectures: web servers, caching, application servers, load balancers, and storage
  • Experience developing and refining best practices for implementation and maintenance of e-Commerce, CRM, web, social media, and web analytic assets
  • Experience with general security technologies, processes, and concepts
  • Experience with architectural framework (TOGAF, Zachman, FEA, or a hybrid of multiple frameworks).
  • Experience within SaaS, IaaS, PaaS, and other cloud environments
  • Experience with User Centered Design practices.
  • Experience in Content Management systems (TeamSite knowledge a plus)
  • Experience user facing web application development and measurement
  • Experience with environments containing multiple, diverse technologies and processing environments
  • Command of sound software design principles and patterns is required
  • Excellent communication, presentation, influencing, and reasoning skills
  • Ability to clearly communicate complex concepts with both technical and non-technical stakeholders
  • Strong leadership, interpersonal skills and ability to work cross-functionally
  • Strong business judgment and decision-making skills. Ability to identify, prioritize, and articulate highest impact initiatives.
  • Experience working/leading projects executed using Waterfall and Agile Methodologies
  • Ability to learn and adjust quickly to a dynamic and changing environment
  • Competency in Microsoft applications including Word, PowerPoint, Visio, and Outlook
  • Knowledge of ITSM standards and processes
  • Effectively participates in teams and moves the team toward completion of goals
  • Ability to effectively resolve conflicts
  • Experienced in agile delivery Preferred:
  • Business intelligence/analytics experience is a plus
  • Familiarity with Marketing and Advertising is desirable.

Education

Required:
  • Bachelor's degree in computer science, information systems, computer engineering, system analysis, or a related field, or equivalent work experience
  • 6 or more years of IT and business/industry work experience including architecture design and deployment, systems lifecycle management, and infrastructure planning and operations Preferred:
  • Certification in any one of the EA frameworks is a plus

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.

KofC Cares

Our mission is focused on family and faith, and we support our employees in seeking a balanced life.

 

Employee benefits include:

 

Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.

 

Professional Development: Certifications, designation, and tuition reimbursement.

 

Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.

 

Health and Wellness:

 

  • Short-term disability and term life insurance fully paid for by the company;
  • Up to 12 weeks of childbirth leave under STD policy.
  • One week of fully paid parental leave for all new parents, including adoptive and foster parents.
  • A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
  • Long-term disability insurance;
  • Dental insurance;
  • Vision insurance;
  • Health club membership reimbursement;
  • Employee Assistance Program

 


Nearest Major Market: New Haven
Nearest Secondary Market: Hartford