Sr Test Analyst CRM


New Haven, CT, US, 06511

Category:  Information Technology

Feel Good About Doing Good

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.


While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East.  We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.


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We are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours!


The Sr. Test Analyst plans, designs, manages, executes and reports on testing using appropriate testing tools and techniques conforming to agreed process standards as defined by Service Transition and Validation. The purpose of testing is to ensure that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified (including security requirements). Testing includes the process of using and maintaining test ware (test cases, test scripts, test reports, test plans, etc.) to measure and improve the quality of the software being tested. The Sr. Test Analyst works to determine the accuracy and integrity of systems within their portfolio through drafting and execution of efficient test plans, test cases, automated testing scripts, and test scenarios. They will draft, track, modify, and execute testing plans, test cases, automated test scripts, and test scenarios. The Senior Test Analyst must have a thorough understanding of the business, functional, and technical aspects of the applications used within that portfolio. They will work with testing tools, report on testing metrics, and extend the use of technology in testing.

Core Responsibilities

  • Manage the complete test cycle of software development from requirements testing to user acceptance and release testing.
  • Understand business, functional and technical aspects of applications in assigned portfolio.
  • Plan testing at different stages within the development cycle, including formulation of testing objectives and quality criteria, development of testing strategy and testing approach.
  • Prepare effort estimation.
  • Define and communicate the test strategy for the initiative.
  • Ensure that testing activities will allow applications to meet business requirements and systems goals, fulfill end-user requirements.
  • Manage all test processes, including test plans, test deliverables and traceability.
  • Design, develop and execute reusable and maintainable automated scripts using available tools.
  • Create and conduct REST and SOAP Web Service tests using SoapUI, REST API clients.
  • Design and develop test cases in consultation with programmers and Business Analyst based on requirements specifications and design description.
  • Execute test and reviews test data within specified scheduled dates.
  • Ensure cohesive integration of test and development activities.
  • Performs data mapping and data analysis. Creates data mapping and data visualization documents.
  • Monitor unit testing and preliminary integration testing by programmers.
  • Takes responsibility for integrity of testing and acceptance activities and coordinate the execution of these activities.
  • Manage business/client relationships with respect to testing matters.
  • Organize and conduct user acceptance and release testing of the software.
  • Participate in triage process, fully reproducing issues, communicating workarounds, developing missing test scenarios and validating fixes; accurately submitting and maintaining defects in the appropriate repository.
  • Work closely with Programmers and Business Analysts to resolve technical, design and functional issues.
  • Identify process improvements and contribute to corporate testing standards and definition of best practice.
  • Recommend functional and non-functional testing standards and implement same within the software test cycle.
  • Participate in peer review of software development cycle deliverables.
  • Prepare and submit reports on work progress on a regular basis.
  • Mentor other staff members on any aspect of test planning, scripting, documenting, evaluating, and execution.
  • On-Call and/or after-hours work required.

Skills Qualifications

  • Expert level of proficiency in software testing techniques, testing tools, incident/defect tracking systems and other test-support tools
  • Expert level of proficiency in scripting test cases and defining test data sets
  • Experience in testing in Agile, Waterfall, and Hybrid environments
  • Experience in functional analysis, testing, verification, and validation
  • Experience in estimating testing efforts
  • Experience leading user acceptance testing
  • Experience in client/server, web-based systems, and/or mainframe environments
  • Strong Analytical skills
  • Strong Data analysis and presentation skills
  • Excellent listening, interpersonal, written, and oral communication
  • Effectively participates in teams and moves the team toward completion of goals Systems/Technical Knowledge:
  • Experience with at least 2 defect tracking tools (e.g., HP ALM, Bugzilla, PVCS Tracker, ClearQuest, Team Track) and 1 test management tool (e.g., HP ALM)
  • Competency in Microsoft applications including Visio, Word, PowerPoint and Outlook. Advanced Excel skills required
  • Data analysis skills including ability to perform intermediate to advanced SQL queries
  • Experience with scripting languages
  • Technical understanding of the digital platform, cloud applications, web services, server-side components and APIs



  • BS or BA with emphasis in computer science, information systems or business administration
  • 10 or more years related work experience


  • International Software Testing Qualifications Board (ISTQB) Foundation Certification a plus


The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs.  The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location.  At the Knights of Columbus, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $85,400 - $140,900.

Authorization to work in the United States is required.

This position is not eligible for visa sponsorship.

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.

KofC Cares

Our mission is focused on family and faith, and we support our employees in seeking a balanced life.


Employee benefits include:


Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.


Professional Development: Certifications, designation, and tuition reimbursement.


Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.


Health and Wellness:


  • Short-term disability and term life insurance fully paid for by the company;
  • Up to 12 weeks of childbirth leave under STD policy.
  • One week of fully paid parental leave for all new parents, including adoptive and foster parents.
  • A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
  • Long-term disability insurance;
  • Dental insurance;
  • Vision insurance;
  • Health club membership reimbursement;
  • Employee Assistance Program


Nearest Major Market: New Haven
Nearest Secondary Market: Hartford