ServiceNow CMDB Developer
US
Feel Good About Doing Good
The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.
While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East. We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.
Share Your Talent. Live Your Purpose.
We are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours!
#LI-Hybrid
Overview
ServiceNow is increasingly becoming the foundation for critical processes at the Knights of Columbus. In this role, we are looking for a person with strong technical abilities who can design, configure, and build within the platform.
The Configuration Management Database (CMDB) Developer position is responsible for ServiceNow CMDB and CSDM (Common Service Data Model) enhancements, bug fixes, building and maintaining integrations, refining the backlog and supporting any current strategic efforts to implement or enhance relevant modules. Along with the entire ServiceNow team, this person will be expected to be an advocate to the organization on the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management and SPM capabilities.
Core Responsibilities
- Design, develop and implement CMDB or CSDM solutions on the ServiceNow platform
- Customize ServiceNow application to streamline and automate processes
- Build integrations to other applications within the organization as needed
- Troubleshoot issues
- Ensure standards, agreed architecture, design and methodology standards are adhered to
- Identifies and evaluates ServiceNow features and emerging capabilities, advocating for those that will most benefit the organization financially and operationally.
Skills Qualifications
- Strong knowledge of ITIL framework, SPM and ITSM standards and processes.
- Operational understanding of the ServiceNow Common Service Data Model (CSDM)
- Hands-on experience within ServiceNow, including development, troubleshooting, and management of discovery patterns, service maps, CMDB 360, cloud discovery, and service graph connector.
- Operational experience with event management and agent client connector (ACC).
- Scripting in JavaScript
- Willing to assist in ServiceNow questions/training.
- Proven expertise and having a passion for customer service.
- ServiceNow platform deployment and operational experience.
- Excellent time management and collaboration skills.
Education
- Bachelor's degree in Computer Science or related field AND minimum of 3 years demonstrated experience in ServiceNow development. OR;
- 7+ years of any equivalent combination of experience, training, and/or education in overall IT industry and Service Management work experience.
- Licensing/Certification: ServiceNow Certified System Administrator (CSA) (Required), Certification in ITIL Foundations in Service Management (Preferred).
Authorization to work in the United States is required.
This position is not eligible for visa sponsorship.
Compensation
The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location. At the Knights of Columbus, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $104,500 - 172,400
Physical Demands
KofC Cares
Our mission is focused on family and faith, and we support our employees in seeking a balanced life.
Employee benefits include:
Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.
Professional Development: Certifications, designation, and tuition reimbursement.
Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.
Health and Wellness:
- Short-term disability and term life insurance fully paid for by the company;
- Up to 12 weeks of childbirth leave under STD policy.
- One week of fully paid parental leave for all new parents, including adoptive and foster parents.
- A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
- Long-term disability insurance;
- Dental insurance;
- Vision insurance;
- Health club membership reimbursement;
- Employee Assistance Program