Director of Digital Innovation

Overview

The Director of Digital Innovation fosters a culture of continuous technology innovation across the KofC organization. In this capacity, the Director of Digital Innovation will act as a technology futurist, researching and prioritizing emerging technologies that will deliver long-term value for KofC. They will identify partnerships and collaborations that enhance Knights of Columbus capabilities and will play a key role in cultivating a culture of continuous process improvement, working closely with cross functional teams including process engineers, applications and infrastructure teams, architecture, strategic portfolio management and various business leaders to ensure new disruptive technologies are thoroughly vetted, prioritized, and implemented with measurable value drivers.

The Director of Digital Innovation must have the ability to understand KofC’s business capabilities, develop and cultivate stakeholder relationships, and guide successful outcomes across multiple business units and complex programs leveraging futurist technologies like AI, ML to drive improved outcomes and experiences helping to achieve the organization’s strategic goals and objectives through the development of product strategy , identification of best practices for use case definition, model development and output validation , and frameworks for measurement of AI value and ROI, all in compliance with information security and data polices and standards.  

The ideal candidate will have a passion for tackling complex problems, developing solutions that best meet requirements, adding value to the business, being engaging and collaborative, and thriving in a fast-paced, fun, and challenging work environment

Core Responsibilities/Competencies

• Strategy- Supports strategic planning with business and IT. Collaborates with Enterprise Strategic Portfolio Management capability and leadership. Conducts research to solve complex business and technology challenges. Supports development and presentation of business cases for strategic initiatives. Supports digital transformation roadmap creation and sequencing.
• Solid business and functional acumen – Understanding of how the business works and the role of the different functions within the business. Is a business process improvement expert and can take on and lead projects in any functional area.
• Self-awareness - The ability to understand how they are viewed. They will be the bridge between the various functions and must have the ability to develop credibility and trust with each function.
• Communications and Trust – Must be able to communicate effectively, precisely, and succinctly. Must have strong interpersonal skills and the ability to develop trust by performing consistently.
• Organized – Demonstrated ability to get things done. Must have excellent time management skills. Will need to juggle multiple projects and must have the ability to direct projects and initiatives to completion.
• Strategic, business-minded, detail-oriented, and data-driven - Must have the capacity and can-do attitude necessary to support the leadership team in addressing any challenges that arise. Ability to work strategically and collaboratively across departments.
• Leadership - Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment while remaining poised. Must have the ability to adapt to the situation, quickly adjust to shifting priorities, demands, and timelines as well as the ability to think quickly on your feet.
• Personal growth mindset - The ability to reflect on and learn from your mistakes and continue to grow personally. Must be curious, ask questions, be resilient in the face of adversity and seek to improve themselves and everyone around them continuously.
• Implementation and Execution- Supports the implementation of new/innovative technologies by specifying how resulting capabilities enable or support specific goals and objectives of the Order.  Drives alignment of support for implementation across business and IT stakeholders (e.g. Architecture, Infrastructure and delivery teams) by defining expected outcomes in relation to current capabilities and target state maturity levels and product or service roadmaps.   Ability to define and track KPIs of implementations to measure success of implementation and delivery of expected value across operational efficiencies, cost reduction, and/or member/customer outcomes.

Skills Qualifications

• Demonstrated experience in problem solving, stakeholder management, business and digital acumen, analytical thinking and communication.
• Proven track record of leading, managing and developing high performing teams
• Possesses a full range of application management, strategic management, business process improvement, financial management, strong leadership and influencing skills. Expertise with a broad base of digital web and mobile products e.g. SAP, CRM and DXP technologies, platforms, patterns, frameworks, and methodologies
• Excellent presentation and communication skills
• Understands, explains and presents complex ideas to audiences at all levels in a persuasive and convincing manner
• Has a broad and deep business knowledge, including the activities and practices of other organizations
• Has a deep understanding of the industry and the implications of emerging technologies for the wider business environment
• Experienced in application management delivery methodologies (agile, iterative, DevOps, waterfall, testing, micro-services, lean six sigma, etc.)
• Knowledgeable in IT Service Management and experienced in ITIL Service Design, Service Operation and Service Transition
• Ability to successfully resolve conflict, drive and move a team to completion of goals, and proven track record of developing staff

Systems/Technical Knowledge:

• Microsoft Office, including Word, Excel and PowerPoint
• AI, ML
• Knowledge of ITSM standards and processes
• Expertise with a broad base of digital web and mobile products, technologies, platforms, patterns, frameworks, and methodologies

Education

• BS or BA in Computer Science or Business Administration
• 10-15 years of IT and business experience with at least 6 years of leadership experience in managing multiple, large, cross-functional teams or projects and influencing senior level management and key stakeholders or equivalent combination of training and experience
• ITIL Foundation certification desired
• 5+ years of strategy experience with prior experience working with highly complex initiatives
• Demonstrated experience leading AI/ML initiatives, partnering with senior stakeholders, and driving impact at scale

Compensation

The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs.  The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location.  At the Knights of Columbus, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $126,100 - 220,500.

Authorization to work in the United States is required.

This position is not eligible for visa sponsorship.

Physical Demands