Payment Receipts Processor (Contractor)

#LI-Hybrid

Overview

The Payment Receipts Processor is a detail-oriented position to encompass all aspects of the policy level financial needs. This role will streamline the efforts of payment processing to the most complex cases for an end-to-end process providing excellence in customer service. The end-to-end process will include functionality of payment processing, preparing deposits, exception reporting, Billing changes and maintenance (including MAC / EFT), account reconciliation, and historical audit reporting for case resolution. Processors will work independently to initiate and solve customer requests, as well as work collaboratively to enhance our departmental functionality and productivity within our organization as well as outside vendors.

Core Responsibilities

• Completing payment processing through multiple medias (checks, bill pay, pay by phone, reports, bank files, online bank portals, etc).
• Rectify bank processing errors, anomalies, and return bank items through various reports. Maintain banking reports for accurate processing. Update banking information when required.
• Research and complete rejected cash and insufficient fund return. Isolate and resolve discrepancies within the organization as well as with our banking files. 
• Perform transactional analysis and audit preparation for compliance as well as customer inquiries. Compile historical accounting records and create clear correspondences to represent policy activity.
• Perform billing quotes and maintenance, including Premium on Deposit, and government allotment. Ensure payment plans are accurately executed.

• Initiating and maintaining EFT and other electronic payments. Ensure proper automation of payment and allocation from the bank information provided.
• Completing and creating correspondences to improve our customer service excellence. Communication with our field force and clientele regularly. Maintaining frequent and open line of communication regarding specific policy inquiries.
• Ensure compliant and timely reporting of payments.
• Collaboration on process improvements and payment enhancements. Providing constructive feedback to better the departmental productivity.
• Completion of departmental reports and account reconciliations; including the general ledger, bank files, Page Center X and Web Focus Reports.
• Other job related duties.

Skills Qualifications

• Insurance industry experience preferred
• Analytical and problem-solving skills
• Ability to take initiative and work independently
• Ability to prioritize and multitask effectively
• Comfortable in working in a fast-paced production environment
• Strong written and verbal communication skills
• Basic accounting and mathematical skills
• Experience with Life70 and Ingenium

Education

• High school diploma
• 3-5 years general office experience

Physical Demands