Program Manager - Tech Enablement

Overview

The Knights of Columbus Tech Enablement Program Manager will be responsible for developing, implementing and advancing the Technology Enablement track of the Data Modernization Program.  The program manager will lead the overall Tech Enablement track of the KofC Data Modernization program with strong attention to a forward-thinking strategy, implementation, matrixed communication, planning and collaborative mindset.

Core Responsibilities

• Lead the design, documentation, management, and maintenance of various projects in the Tech Enablement track of the Data Modernization Program.
• Gather, translate, and prioritize business, infrastructure, security and process requirements into product roadmap capabilities that align with the Data Modernization roadmap.
• Generate product insights based on identified feature requests, pain points, and overall software/platform strategy.
• Clearly articulate product decisions to users, the product team, internal stakeholders, and software engineers.
• Create, maintain, prioritize, and sequence the product backlog based on business value.
• Develop and deliver user enablement assets, such as user acceptance testing scenarios, demos, training, and release communications.
• Conduct post-launch user feedback sessions to support continuous software improvement.
• Provide leadership updates on change management efforts including readiness, enablement and adoption.
• Organizing various programs, objectives, and activities in accordance with the mission and goals of the KofC organization.
• Drive vendor product selection activities, using established RFP process.
• May participate in Statement of Work (SOW) activities as assigned.
• Apply analysis based on in-depth research and interpretive thinking. Evaluate and recommend solutions from various options.
• Lead your program team and deliver strategic value.

Skills Qualifications

• Proven Expert Experience in program management
• 8+ years’ experience working with various security, infrastructure, and business process platforms (i.e. Service Now)
• 3+ years’ experience managing other project managers
• Familiarity with enterprise applications (ERP, CRM), Data Integration implementations, and Analytics platform implementation
• Experience working closely with software engineers, QA, product managers and other engineering teams to get high-quality products and features through the software project lifecycle (build, test and release on time).
• Experience influencing senior management and setting expectations for major cross-functional initiatives
• You are comfortable talking about technical matters with business people and business matters with technical people
• Demonstrated success at getting buy-in for your ideas with a demonstrated affinity for metrics
• Excellent team-building, motivating, and conflict-resolving qualities
• Ability to manage key customer relationships, including senior managers
• Ability to analyze information to find trends or diagnose problem areas
• Decisive - you gather the data and make informed, critical decisions quickly

Education

Required:

• BS in Business, Operations, Management, Computer Science or equivalent professional experience
• 10+ years’ experience in Program Management with a concentration in data platform implementation

Preferred:

• One or more certifications a plus (e.g. PMP, CSM, MPM)

Compensation

The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs.  The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location.  At the Knights of Columbus, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $126,100-220,500. 

Physical Demands

Authorization to work in the United States is required

This position is not eligible for visa sponsorship