Program Manager - Tech Enablement
New Haven, CT, US, 06511
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The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.
While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East. We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.
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Overview
The Knights of Columbus Tech Enablement Program Manager will be responsible for developing, implementing and advancing the Technology Enablement track of the Data Modernization Program. The program manager will lead the overall Tech Enablement track of the KofC Data Modernization program with strong attention to a forward-thinking strategy, implementation, matrixed communication, planning and collaborative mindset.
Core Responsibilities
- Lead the design, documentation, management, and maintenance of various projects in the Tech Enablement track of the Data Modernization Program.
- Gather, translate, and prioritize business, infrastructure, security and process requirements into product roadmap capabilities that align with the Data Modernization roadmap.
- Generate product insights based on identified feature requests, pain points, and overall software/platform strategy.
- Clearly articulate product decisions to users, the product team, internal stakeholders, and software engineers.
- Create, maintain, prioritize, and sequence the product backlog based on business value.
- Develop and deliver user enablement assets, such as user acceptance testing scenarios, demos, training, and release communications.
- Conduct post-launch user feedback sessions to support continuous software improvement.
- Provide leadership updates on change management efforts including readiness, enablement and adoption.
- Organizing various programs, objectives, and activities in accordance with the mission and goals of the KofC organization.
- Drive vendor product selection activities, using established RFP process.
- May participate in Statement of Work (SOW) activities as assigned.
- Apply analysis based on in-depth research and interpretive thinking. Evaluate and recommend solutions from various options.
- Lead your program team and deliver strategic value.
Skills Qualifications
- Proven Expert Experience in program management
- 8+ years’ experience working with various security, infrastructure, and business process platforms (i.e. Service Now)
- 3+ years’ experience managing other project managers
- Familiarity with enterprise applications (ERP, CRM), Data Integration implementations, and Analytics platform implementation
- Experience working closely with software engineers, QA, product managers and other engineering teams to get high-quality products and features through the software project lifecycle (build, test and release on time).
- Experience influencing senior management and setting expectations for major cross-functional initiatives
- You are comfortable talking about technical matters with business people and business matters with technical people
- Demonstrated success at getting buy-in for your ideas with a demonstrated affinity for metrics
- Excellent team-building, motivating, and conflict-resolving qualities
- Ability to manage key customer relationships, including senior managers
- Ability to analyze information to find trends or diagnose problem areas
- Decisive - you gather the data and make informed, critical decisions quickly
Education
Required:
- BS in Business, Operations, Management, Computer Science or equivalent professional experience
- 10+ years’ experience in Program Management with a concentration in data platform implementation
Preferred:
- One or more certifications a plus (e.g. PMP, CSM, MPM)
Compensation
The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location. At the Knights of Columbus, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $126,100-220,500.
Physical Demands
Authorization to work in the United States is required
This position is not eligible for visa sponsorship
KofC Cares
Our mission is focused on family and faith, and we support our employees in seeking a balanced life.
Employee benefits include:
Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.
Professional Development: Certifications, designation, and tuition reimbursement.
Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.
Health and Wellness:
- Short-term disability and term life insurance fully paid for by the company;
- Up to 12 weeks of childbirth leave under STD policy.
- One week of fully paid parental leave for all new parents, including adoptive and foster parents.
- A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
- Long-term disability insurance;
- Dental insurance;
- Vision insurance;
- Health club membership reimbursement;
- Employee Assistance Program
Nearest Major Market: New Haven
Nearest Secondary Market: Hartford