Technical Writer (Contractor)
New Haven, CT, US, 06510
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Overview
The Technical Writer is responsible for identifying, creating, and managing industry-specific technical and non-technical documentation across various projects and platforms, with a focus on IT policies. This role involves writing and editing tasks to ensure the production of high-quality, clear, and consistent user-friendly documentation. The Technical Writer will collaborate closely with the entire ITS organization (e.g. infrastructure engineers, software developers, project managers, business analysts, and other stakeholders) to create technical and end-user documentation.
Core Responsibilities
- Develop and maintain style guides, templates, and documentation standards to ensure consistency across all published materials.
- Create and maintain high-quality technical and non-technical documentation ensuring adherence to standard authoring guidelines.
- Design, structure, and organize content in a logical order to convey knowledge concepts in a clear, concise, and user-friendly format for target audience.
- Use strong critical thinking skills to help identify solutions and clarify issues during the technical writing process until content is simplified for target audience.
- Leverage organizational knowledge by professionally communicating with content owners (SMEs) using various media, conducting information-sharing sessions to transfer and document knowledge into a reusable format.
- Ensure knowledge documentation assignments and projects completed within agreed upon scope and timeline, supporting governance activities as needed to obtain review and approval.
- Track knowledge tasks and activity for input into regular progress reports.
Skills Qualifications
Required:
- Strong writing, proofreading, and editing skills in technical documentation with attention to detail.
- At least five years of experience in creating and managing technical documentation for software applications.
- Broad experience with all technologies typically supported by an IT department including the full System Development Life Cycle (SDLC) with knowledge of Agile and/or Waterfall methodologies, Infrastructure, Data, Cybersecurity,and Security.
- Experience with various knowledge documentation tools and platforms.
- Proficiency with knowledge repositories, content management systems (CMS), and version control systems.
- Exceptional communication and collaboration skills, with a high degree of communication and responsiveness.
- Must be able to multitask, collaborate and work independently.
- Excellent organizational and time management skills.
Education
Required:
- BS or BA with an emphasis in computer science, information systems or a related field
- 3 – 5 years of experience in technical writing
Physical Demands
Nearest Major Market: New Haven
Nearest Secondary Market: Hartford