Visitor Services Assistant (Weekends Onsite Contractor)

Location:

New Haven, CT, US, 06510

Category: Saint John Paul II & Pilgrimage Center

Feel Good About Doing Good

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.

While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East. We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.

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We are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours!

#LI-Onsite

Contractor Work Schedule

3-month contract
Saturday and Sunday availability
Work hours 8:30 AM - 4:30 PM

Overview

The Blessed Michael McGivney Pilgrimage Center is a nonprofit subsidiary of the Knights of Columbus. It advances the vision and example of Knights of Columbus founder Father Michael McGivney (1852-1890). The Center welcomes visitors to learn about his life and legacy, imitate his generous outreach to the needy and marginalized, and invoke his heavenly intercession. The Visitor Services Assistant (VSA) is responsible for facilitating daily Visitor Services at the McGivney Center, ensuring the visitor experience is consistently outstanding. VSAs are tasked with engaging with the public in order to provide an educational, safe and memorable experience. VSAs also perform reception duties (which may include in-person, telephone, video or email requests), assist gift shop operations when and other related tasks per instruction of supervisors. Regular weekend and holiday shifts and occasional evening events are required.

Core Responsibilities

Provides professional, efficient, and approachable support and excellent customer service
Welcomes visitors upon arrival; orients them to the McGivney Center and informs them of exhibits and activities available
Responds to visitor questions or requests
Alerts security staff of emergencies or public safety concerns
Reports concerns, problems or visitor issues in a prompt, efficient manner.
Facilitates video and interactive presentations when required
Conducts in-person tours and offsite or online (virtual) presentations pertaining to McGivney Center exhibits
Coordinates and cooperates with Knights of Columbus employees and contracted staff to ensure smooth visitor operations and good visitor experience
Assists with special events and performs other duties as may reasonably be required
Serves as back up to Gift Shop Services

Skills Qualifications

Required:

Positive attitude and excellent customer service skills
Confidence speaking publicly and ability to work with groups of all ages and backgrounds
Ability to interact in professional demeanor with visitors and other staff members
Must be responsible, flexible, punctual and able to work under pressure
Must be able to work weekend and holiday shifts, and extended hours if required
Comfortable familiarity with Father Michael McGivney, the Knights of Columbus and Catholic Church history.
Ability to speak, read, and write English; fluency in other languages is beneficial Preferred:
Proficiency in cash handling preferred

Education

Required:

High School diploma or GED

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.