Training Specialist, Virtual Training and Content Developer


US New Haven, CT, US, 06510

Category:  Insurance

Feel Good About Doing Good

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.


While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East.  We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.


Share Your Talent. Live Your Purpose.

We are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours!


The Training Specialist contributes to the development, delivery, and administration of all virtual training supporting the sales organization, and develops content for all virtual training programs. This individual will be responsible for creating and maintaining training materials designed to help our agents quickly learn, adopt and expand their skills and product knowledge. This position requires a high level of creativity, as well as the ability to use data-driven insights to create better material. The ideal candidate should be detail-oriented, committed to meeting tight deadlines and able to collaborate with multiple business units.

Core Responsibilities

  • Writes and develops content and instructional design for all virtual training programs and tools housed on the Learning Management System. Training programs consist of content related to each role in the Field including Field Agents, General Agents, Sales Managers, and Agency Administrators. Content may relate to products, systems, and the sales process.
  • Assist in issuing, updating, and administering content housed on the Learning Management System.
  • Coordinates with internal personnel, Field Force, and subject matter experts to gather content and the apply it to areas such as webinars, resources, eLearning modules, and videos.
  • Manage multiple projects with tight deadlines and deliver accurate, effective content by established deadlines.
  • Ensure all-around consistency, accuracy and adherence to style and brand standards across all content created by yourself and other team members.
  • Stay current on latest content trends and techniques for creating effective and engaging content.
  • Assist Director with vendor management.
  • Performs other duties as assigned.

Skills Qualifications

  • Knowledge of KofC insurance and annuity products
  • Ability to communicate and collaborate effectively with internal and external resources
  • Understanding of virtual training and Learning Management Systems, conducting and editing
  • Research intellectual content to be utilized and applied
  • Coordinate and facilitate meetings with subject matter experts
  • Ability to consistently produce top quality content under tight deadlines Preferred:
  • Web training design and development experience desirable. Systems/Technical Knowledge:
  • Microsoft Office including Word, Excel, PowerPoint, Publisher
  • Articulate 360 Suite
  • Storyline 360, Replay 360, Rise 360
  • Pinpoint LMS platform
  • Adobe Photoshop
  • Adobe Premier Pro
  • Ingenium


  • BS or BA degree or requisite experience
  • 5+ years of related experience or equivalent Preferred:
  • Design and Training Certifications preferred


The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs.  The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location.  At the Knights of Columbus, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $59,200-$91,700.

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.

KofC Cares

Our mission is focused on family and faith, and we support our employees in seeking a balanced life.


Employee benefits include:


Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.


Professional Development: Certifications, designation, and tuition reimbursement.


Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.


Health and Wellness:


  • Short-term disability and term life insurance fully paid for by the company;
  • Up to 12 weeks of childbirth leave under STD policy.
  • One week of fully paid parental leave for all new parents, including adoptive and foster parents.
  • A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
  • Long-term disability insurance;
  • Dental insurance;
  • Vision insurance;
  • Health club membership reimbursement;
  • Employee Assistance Program